Reviews

“This is a trustable, reliable, and professional company. Our furnace finally went out after 21 years of service – with their sticker still on the faceplate. I called Friday (late night). First thing Saturday morning, I had the pleasure of speaking with Kevin who knew exactly what went wrong. I’m no expert with furnaces, but even I understood what he was talking about. Due to our first-impressions, we also asked about replacing our old setup (heat-pump was 21 years old and water heater was well beyond warranty). These guys completely installed a new furnace, coil, water heater, heat-pump, and thermostat within (no joke) two days. They also made sure we did not go without hot water. As mentioned above, Kevin returned my call promptly the next day (Saturday). I ended up sending him pictures as some questions I couldn’t answer, and he was quick with being able to determine our furnace failure. We had options by end of day Saturday in terms of getting the furnace fixed and back to operating condition, or replacing it due to its age. Never once did we feel like we were being pushed into a sale or feel like we were being talked down to. This is a family owned business and everyone with the company is very friendly and professional. That small town feel is exactly what we felt and we felt like the company really recognized our needs and how we felt about being without heat. Having a reliable furnace to get us through another 15 years or so was really important to us. We also wanted something reasonably affordable and installed by licensed and reputable installers. We also wanted to know we could count on Quality Heating and Cooling down the road should the unexpected happen or if we want to add things like a humidifier. Kevin is a vet with this kind of thing (and Aaron is a rock star!) with determining our equipment failure and appropriate resolution, providing multiple options on compatible products, and explaining in in a way that’s understandable (technical jargon as it’s place, and they explained everything clearly to us). We wish we could give them more than 5 stars, so we’ll instead state that we rate them A+. They were very professional (excellent), they were fast at executing and installing after we made our decision (they installed a new furnace, coil, water heater, and heat-pump in TWO days!), excellent product offerings (superior performance and efficiency), and reputable (BBB reports A+ Rating). Both Kevin and Aaron are seasoned individuals. I could tell they care about their work and doing not a great job – but a superior job. I could not imagine a scenario where anyone would be disappointed or frustrated with these guys – if you need a company you can trust, depend on, and want that family-oriented friendlies and professionalism, I can definitely attest they did all of that and then some with our family. Thank you Quality Heating and Air Conditioning for your amazing work!”

— Doug S.